A message from your
askalanaquestion.com contact
form.
►
I have been reading your
site for years and I want to
thank you for all you super
clear and rational pool
info; great job! Thank you!!
Dave B., 9/20/2020
►
Just wanted to say how
refreshing it is to have a
product that i purchase do
EXACTLY what you said that
it would do! I used your
Fix A Leak product on my
hot tub and it completely
stopped a stubborn leak!
Thanks a million!
Mike L., 8/19/2020
►
Alan,
i just got my
ColorQ #2062 and you are
right. I love it.
Looking forward to a care
free summer of crystal clear
water. If only the rain
would stop! Thanks again.
Patricia S., 6/15/2019
► I bought
your product, but I had no
hope it would work. Last
year all of a sudden my hot
tub started leaking the
whole thing leaked almost
empty in 24 hours. Yesterday
I filled the tub and used
Fix A Leak and VIOLA....
24 hours later and the water
level never even dropped.
I am so impressed.
Thank You.
Stacey S., 4/20/2019
► Hi Alan, I
received the
Pool
Refresh last night and
used it. My pool turned from
green to white. Then
overnight, I had a 1 inch
thick cloud on the bottom of
my pool. All vacuumed
out and my water is no
longer green, from the
copper and iron. Just a bit
more to settle and vacuum
out. Worked wonders, way
better than I expected!
Now I know that the metals
and phosphates are out of
the pool. Thanks for
great service
Vivien C., France, 6/20/2017
►
You were so right about my staining. I
REALLY APPRECIATE IT. I would not have purchased
my stain treatment chemicals anywhere else. You offer a good
service to your customers - keep up the good
work, It is appreciated!
Gary M., Debary, Florida, 2/19/2016
►
Hello Alan. Just wanted to take a
quick minute and say thanks for all your help
last week. I was having a heck of a time
trying to balance out my tub and was
encountering a number of issues from very high
and fluctuating TA levels as well as
discoloration with my spa's water. Not
only were you very quick, but your knowledge
base didn't really seem to end. My tub's water,
after the switch from chlorine to bromine, has
been incredible, and that's in no small part due to your help and patience. I
couldn't have done it without you, and for that
I'm very grateful! If there's anyone out there
in doubt, as to where to go for technical help,
as well as spa supplies, look no further.
Thanks for everything!
Greg P., Norway (Formerly from NJ), 11/9/2015
►
You may be interested to know that I
previously attempted to purchase the
ColorQ Photometer from a
different on-line merchant. I
found them completely uninterested
in helping me purchase the product.
That's how I ended up on your site.
Thanks again for the great customer
service. Kind regards,
Kevin W., 1/5/2015
►
Thanking you very much for the
solutions to our pool water
problem. I have given the
information to my husband, the
association president and our
building manager. Again, thank you
for taking the time to send
solutions and websites, where
certain other products may be purchased.
Sincerely.
Sharon W., Puerto Vallarta, Mexico,
8/29/2014
►
Didn't know where on your site to
put this, but YOU GUYS ROCK! I was a
real skeptic because our brown
stains (25 year old gunite pool with
well water stains) were there for so
many years and every pool service
told us they were impossible to
remove. Your
MetalTrap Stain Reversal Kit
product has my pool looking brand
new in 24 hours. THANK YOU! I've
sent your website to all of my
neighbors. You people really know
what your doing!
Leesa D., Great Falls
VA, 6/27/2014
►
Hi there, I just wanted to say thank
you very, very much. The
ColorQ and
I spend a lot more time enjoying a
perfectly balanced spa and a lot
less time with test strips and
chemicals.
Eric S., 1/23/2014
►
Great
web site and I searched everywhere
for a answer first. And I also asked
my spa dealer and a chemical company
and neither bothered to reply. By a
stupid mistake I put way too much
anti foam in my spa tub. It
turned the water cloudy and two
weeks later still cloudy. Is my only
option to drain and refill?
Thank you for your time. Best
regards.
Michael G,, 11/3/2013 (Click
here to go to
Spa
Foaming Problems - to see the
complete Q and A.)
► Thank you so much
for your quick response and your
recommendations. We are very
grateful for your willingness to
provide online support and suggest
about ways to work on the problem.
With gratitude
Diane R., 10/6/2013
►
Hi Alan. No more questions from
Greg in Brownsburg, IN. Throughout the last
several years you and your site have
accurately answered all of my pool
questions. I can think of no other source
that has been as helpful as you and your
site, and I cannot thank you enough. I
confidently manage my pool like a pro now. I
will still visit your site for any updated
equipment or tools that might make pool
maintenance easier.
I have sent donations (Susan G. Komen's
Breast Cancer Fund) to your chosen places
before, and if there is anything else I can
do to say thank you. please, please let me
know. Sincerely,
Greg M., Brownsburg, IN 5/12/2013
PS. Happy Mothers Day to those in your
Family. : )
►
Hi Alan. We purchased
Liquid MetalTrap and added it to our pool as
we filled it using the MetalTrap filter we
purchased from you last year. As you'll see, the
metal in the water is MUCH better than we ever
had it. We then had the water tested and the
findings are as noted below. Please let us know
what products you recommend we use including the
type of chlorine to get all balanced and to
maintain. I will keep this info on file to
reference every year. Once we receive your
response I will purchase a few more Liquid
MetalTrap to put in weekly along with the other
products you suggest. THANK YOU! I put your info
on my Facebook page as well especially because
you have been the ONLY one that has honestly
helped us with our pool issues!
Laurie C., 5/23/2012
►
Thank you Alan. Just want to say your website
offers invaluable advice and shopping ideas!
Elizabeth S., 8/12/2011
►
Thanks!! The
ColorQ Water Analyzer was actually at the
house (they usually deliver to the business)
when we got home last night, about ½ hour after
I e-mailed you. I do appreciate you responding
so quickly though. That's why I like doing
business with you.
Wanda, Bloomer, WI, 6/16/2011
►
Alan! Thank
you so much! It actually worked! I put the
METALTRAP Stain Remover,
in a sock, on top of the stain and it worked! I
left it there over night, because I forgot about
it, and when I went out there this morning it
was 100% gone! In my own words "You Rock!"
Angela S., 5/21/2011
►
Last week I
emailed a question to you about bubbles popping
up under my pool liner that would gush water out
the sides of the pool when popped. You suggested
a water pipe burst which made perfect sense with
the pump problems we were having. We contacted
the man we purchased our land from and sure
enough he said there were old lines along that
side of our property, with one being directly
under our pool . We were able to cap it off at
our well house (and all the others to go with
it!) and fix not just our pool but also our
water. I can't thank you enough. I prayed for
God to help us find out what was going on and
you answered that prayer! God Bless you!
Christy P., 9/20/2010
►
This is not a
question but a Thank you. The product
Fix a Leak saved
me over a $1000 in repair bills. My hot tub had
a huge leak and after 3 days of running the tub
with your product it stopped. I'm ordering more
(just in case) for the future. A great product.
No wonder the stores around her don't supply it.
It would put their repair men out of business.
Thanks again. Chad B., 7/10/2010
►
Thanks Alan -
you are keenly aware I am type A LOL! But... I
am also loyal like gun dog and a great promoter
of those who do the right things and provide a
great service for the dollar value (you). As
expensive as all this has been I could not buy
this much education for the same price and it is
all money well spent.
Best regards. Wolf, 6/30/2010
PS - Stain removal coming along fine. Will start
adjusting my water back up tomorrow eve or
Friday am.
Editors Note: The writer resides in an
area with known, severe iron and manganese
problems, in the well water. While able to
control the problem of both precipitated,
oxidized metals, as well as the still soluble
forms, using a combination METALTRAP products,
he choose to add a home treatment systems and
use a dedicated line to supply water to the
MetalTrap Dual-Cartridge FILTER.
The problem is solved and the household water,
is all the better for it.
Editors Note: Wolf is definitely a
type A. We spoke twice, using the
telephone helpline. He is the only former
email writer whose phone number I have kept.
He chose a costly route, because it was what was
needed and it worked. I have referred a
few people to share his experience, but only
after I call and receive his permission.
Great guy! Shame we don't live closer.
►
Have a iron issue in our pool from the well
water top off. Came home from a long vacation to
find an algae bloom in progress. Stupid me
screwed up the chlorine level. Anyway, shocked
the pool and thought metal magnet and clarifier
would help get the residue out of the pool. With
the high chlorine level, I got an iron
precipitate which left the pool surfaces a nice
dark orange color. My local pool company
recommended oxalic acid which I checked out on
the web. Not nice stuff. I have been using your
METALTRAP Filter to
pre filter the well water to remove the iron for
a while and checked your site. I knew about
METALTRAP Stain Remover
and have used it to remove some iron stains on
occasion, but not to this extent. Bought your
METALTRAP Stain Remover and waited until the
chlorine dissipated, as directed. (Slow process
since it is an indoor pool) Sprinkled in the
stain remover and all the dark orange stain just
vanished without the nasties of the oxalic acid.
Didn't even lower the pH by much. Truly pleased
with the product. By the way, the pool company
had never heard that METALTRAP Stain Remover
could do the job. Thanks again. A Satisfied
Customer.
Jerry S., Fairborn, OH, 3/30/2012, (Click here
to go to Pool Staining Problems - to see the
complete Q and A.)
►
I just opened
my pool and have been working with a local pool
supply company to resolve an algae problem. I
mis-measured the algaecide they sold me and
added way too much - and got the dreaded foam.
I must have searched a dozen websites that have
a question posted similar to "How do I get rid
of foam from algaecide?" and the response every
time was "Use a PolyQuat" algaecide"... I'm not
pool expert, but that sounds like a preventative
measure, not a solution for people that have
already messed up and are desperate for help.
Your website was the only one I found that gave
several specific and helpful suggestions for
clearing the foam. I just wanted to thank you
for that! I will keep it bookmarked and also
support your sponsors in the future. All the
best.
Brian, 4/16/2010
►
Dear Alan,
This is not a question just a sincere THANK YOU
for having this site. I have been having issues
with cloudy water in my mom's pool and thanks to
your site I have found the solution. But I could
not let it go at that with out letting you know
how much I appreciate that you have this site.
Sabrina, PA, 8/5/2009
►
Hey Alan.
Don't know you from Adam, but I stumbled into
your web pages. I easily read up on trying to
identify and find a solution to remove this
horrible stain I nurtured this summer in my
above ground 27 diameter footer with sand
filter. Figured out pretty quick (thanks to your
information) the neighbor's oak tree was sending
tannin manufacturing substances (leaves are
always quickly removed from my pool) over my way
from about 25 yards. Believe me, you do not have
to have leaves in your pool to get a tannin
stain! My first year as a pool owner (came with
house) & being a frugal kind of guy, my pH was
kept at nominal, BUT I ran the chorine level in
my pool a bit low. Less expensive summer
chlorine cost, but, THIS WAS A MISTAKE! A big
ugly, ever increasing stain began engulfing my
pool liner at the bottom thru the summer? I was
scrubbing my brains out trying to take out the
beast but to no effect! I BECAME DESPERATE.
After reading your question and answer section,
I sprinkled about 5 lb. of shock on the surface
of the water. A small amount made it to the
bottom. I let it linger for an hour with the
filter off. Then turned the filter back on and
lightly (no sweat involved) brushed the chlorine
away until fully dissolved. The next day WHAM,
no more stain. My liner is awesome and all is
beautiful again. I know, you know, its just
simple chemistry :), but this was borderline
MAGIC! Thanks so much for the good, solid,
no-bull advise. Where do I send your six-pack of
your choice? Kindest regards and Thanx again,
George, Jacksonville, NC, 12/1/2008
►
Alan, awesome
website. I just bought the
ColorQ Digital Water Analyzer and love it,
as I'm colorblind. I've never tested Cyanuric
Acid before, and with the ColorQ, I received a
reading of "LOW" which means it is too low for
the ColorQ to register it (and according to
LaMotte, it is accurate +/- 10 when it is
between 0-80). Here's my question: If my ColorQ
says there is no Cyanuric Acid, and I have a
hot-tub with a cover on all the time, do I care?
Should I somehow get the Cyanuric Acid up? If
so, how? Thank you for your awesome website!
Regards.
Joseph F., 9/25/2012 ( Click here to go to
Miscellaneous Spa Chemicals - to see the complete
Q and A.)
►
Alan, Thank
You for replying to my message. And I will share
this information with my husband and use some of
your advise, also check out the websites that
you had listed in your reply. We have had this
pool for 10 yrs and one would think we would
have the maintenance of our pool down. This year
it has been a big challenge for us. I will be
sure to mention you and your e-address to those
who have a pool. Again, you did give us some
helpful hints and alternative avenues. Thanks
again!
Kendra H., 6/12/2008
►
Thank you for
your timely response! As I stated in my letter,
I log in, writing on a specially ruled pad, each
individual test I perform on my pool, so I can
keep track of "trends" that I should be aware
of. I have been using the
ColorQ Water Analyzer since May which may I
say is the BEST invention for pool owners since
sliced bread! I LOVE IT! I have logged in 40
tests so far and have only used about 1/4 of
each 30ml. reagent. So doing the math that adds
up to at least 140-160 tests, as advertised.
Also, I do not test for CH and CYA every time,
as I don't feel it is necessary, so those
reagents will last even longer. Thanks, again,
Alan and to LaMotte for making such a fine
instrument that makes my job a breeze!
David B., Tucson, AZ, 8/27/2007
►
I have had a
pool for any years and was never confident about
matching colors. either with the liquid testers
or the test strips, as I have some color vision
problems. When I saw the information on the
ColorQ PRO 7 Water Tester, I hoped that it
would be my answer. And it was! It is simple to
use and I have complete confidence in my test
results. Great product and well worth the modest
price. Regards.
Henry l., 7/2/2007
►
Alan, don't
you just love the internet? You have been just
great for us. I never though my husband would
work on the "honey do list" but this pool deal
has been a real adventure. With you as the
guide, it has worked. Many thanks.
Jane S., Houston, TX 5/21/2007
►
Thanks Alan.
I've bookmarked your site. It's the only
objective free in-depth site I've seen, related
to so many pool topics. Thanks again.
Del C., 4/11/2007
►
I just had to
let you know that we finally can see the bottom
of our pool. Over a 7-10 day period (while I was
on vacation and had the time) I put in a total
of 24 gallons of liquid chlorine. Now I just
need to vacuum a little debris and do whatever
it take to keep the water clear. How much
chlorine do you recommend putting in per week to
keep the levels adequate! Any maintenance system
you tell me about would be appreciated. We
bought the pool used so never had "new owner
instructions". As far as the zeolite sand
replacement media, my husband
and I discussed replacing the sand with it next
year before we open the pool. Thanks again for
your help. I will put positive feedback on your
website if you can direct me where to go. I
really want other people to know you're out
there and I really would like to send you
something to compensate for your time. Do you
have an address where I can send you a check?
Take care.
Sharon B., St. Charles, MO, 7/4/2009 (Click to
go to Cloudy
Pool Water - to see the complete Q and A.)
►
Yours was the
first site I found in the search engine and what
a great site it is. It helped me find an
intermittent leak I have had. I had lost
approximately 5 inches of water overnight, but
only twice in 2 months. It appears that the
multi valve would inexplicably stick without
warning and dump water down the waste.
Sincerely.
Les S., Sydney, Australia - 26/01/2006
►
I don't really
have a question. I just wanted to write and let
you know that you have the best website out
there for information on pool and spas. You
really know your stuff and make it easy to
understand. I have written you on occasion with
problems and you have responded very quickly and
helped out tremendously with my problems. Your
website is so informative. I had spent countless
hours online trying to research my spa and pool
water problems before I stumbled upon your
website. I am so glad to have found your website
and now go to no others. I have it bookmarked
and every time I have a question, I go to it and
it is normally answered somewhere within the
site. If not I simply email you. Thank you for
sharing your knowledge.
Kathy S., 8/29/2005
►
I own a
Fiberglass Pool that is manufactured here in
Northern California. It is their own brand. The
Contractor-Manufacturer could not help me. I've
been trying for over a year to remove those
stains. Even the Pool Supply Store sold me tons
of products that never worked. Then I found you!
Thank goodness! I have to say, you are so right
on! You understand water chemistry and offer
tips on how to resolve our problems.
Regarding your website, it is so easy and
educational. Last night I sat in front of the
computer screen and I was able to read all the
questions regarding Fiberglass Stains and etc.
It was great! We don't have to go to the Pool
Supply Store and get ripped off. So THANK YOU!
Keep up the great work. Take care.
Linda C., California, 8/9/2005
►
OK, so I've
been trying to get the stains caused by iron off
my pool liner for two weeks now and have been
told by every pool "professional" that I can't.
I used the idea of ascorbic acid that I found on
your website and you cannot believe how
beautifully spectacular my pool looks right at
this moment. It's a miracle. I am emailing every
single person I know with a pool and telling
them about you. You are a GENIUS! Thank you!
Susan C., 6/15/2005
►
Finally, the
pool is clear of stain and the bottom is even
visible! Much frustration, expense, and even
thoughts of having to drain the thing and start
over. But, with your knowledge and help I
believe we about have the problem solved. I do
thank you for your help and guidance!! You
provide an excellent service for blokes like me
who had some basic chemistry many years ago but
did not recall enough to know what to do. I very
much appreciate your help!
Mike S., 6/5/2005
►
Alan, once
again many thanks for the great advice. You
really are the global king of swimming pool
technical advice.
Mark A., France, 5/31/2005
►
Alan, I just
found your letter -- I'd saved it. Just thought
I'd let you know, I just took a sample of the
water to a pool store and bought what they
recommended and did what they said! You were so
kind to try and help me out! I just need a "pool
man" to come every week. Actually, life with the
salt chlorine
generator is simple. I just know now that I
still have to test my water. Have a happy and
safe Memorial Day.
Colleen, 5/12/2009 (Click here to go to
Pool Staining
Problems - to see the complete Q and A.)
►
I just found
your web site today, I have an above ground pool
that has a little foaming and an oil slick (so I
call it) I have read past concerns and I will
try some of your recommendations. Thanks for all
that you do.
Peter P., Sterling Heights, MI, 5/28/2005
►
Alan,
excellent website! Learned more in a few minutes
on your page than in several weeks of general
web surfing.
Jim C., Canada, 4/28/2005
►
. . . I did read the letter regarding the purple
pool walls at your site. My fact (use of the
algaecide during the summer months reduced the
staining significantly) didn't seem to be a
significant fact in that letter. I await your
analysis of my info and your suggestions. Many,
many thanks. Is there anyway I can repay you for
your assistance?
Judith M., 3/10/2005
You can repay me by telling your friends about
the website.
Sincerely. Alan Schuster, 3/10/2005
Count on it!!! And many, many thanks. I'll let
you know how the interventions go.
Judith M., 3/11/2005
►
Boy, Alan! Do
we have a sparkling pool this morning! The pool
guy just came by and couldn't believe the change
either! Your help REALLY is appreciated,
recommended your website to everyone I know has
a pool. Thanks a million.
Marita S., Houston, TX, 2/17/2009 (Click here to
go to "Pool Staining Problems" for the complete
Q and A.)
►
Thank
you very much! What a valuable help you have
been, and what a great resource to the community
at large. All the best.
Chris, 1/10/2005 (Click here to go to
Spa
Bromine Problems for the complete Q and A)
►
Greetings –
Just wanted to pass on the good experience I had
with the site www.askalanaquestion.com. I had a
problem with staining in my pool and thought
part of the problem was corrosion of my heater.
Anyway, to make a long story short, the site was
VERY helpful in diagnosing my problem and
providing very effective resolutions. I would
recommend the site to any pool owner and suggest
that your own website become a sponsor for them.
Thanks.
Alan V., 10/22/2004
Editors note: the above e-mail letter was
sent to the manufacturer, by the pool owner and
copied to this website.
►
I have tested
the two options that you have recommended and
the one that works best is the Vitamin C. It
works very smoothly, no damage to the finish and
cleans almost completely the stains (a little
shade remains but it's not noticeable). Now I
suppose I would have to move to the acid for the
other stains. Which one should I use (oxalic or
ascorbic) and how do I apply it? Are they
expensive? Would another option be to continue
using the vitamin C? Once again your help is
highly appreciated. Before I got your advice, I
tested unsuccessfully a test kit for stains and
a treatment product, which didn't work and
eroded the finish. Have a great holiday season.
Best regards.
Gustavo B., 12/21/2008 (Click here to go to
"Pool Staining Problems" for the complete Q
and A)
PS All my friends and my pool service guy
already know about your site!
►
Thank you so
much for the quick, insightful answers. To get
myself out of the under-informed category, I
will return to your site, whenever I need good
info.
Gene G., Madison, AL, 7/7/2012 (Click here to go
to "Mineral
Sanitizers for Pools" for the complete Q
and A)
►
Hi Alan. Just
wanted to say, many, many thanks. The mega dose
of chlorine worked. The eucalyptus tree stains
are gone. Don't think it's ever looked any
cleaner! Happy Christmas and a great New Year
when it comes. Best regards.
Jan M. and a very thankful hubby, 12/13/2004,
Spain
►
Thanks for all
your suggestions! Love the web site and got it
saved in favorites, for later use! Have a Happy
New Year and happy soaking!
Lori, Canada, 12/28/2009 (Click here to go to
Spa Bromine Problems for the complete Q
and A)
►
Alan! I
haven't responded to your e-mail in a while. But
man! Thank you very much you have been very
helpful! My pool system is working great. That
D.E. is magical powder - hahaha. Thanks again!
Best Regards.
Danny A., 9/26/2004
►
Alan, thank
you so much. Your response is most helpful. Out
of 4 separate resources that I contacted either
by phone or email, your response is the only one
I received. I will definitely pass along your
web site to other pool owners in my area and
local dealers, when I get their email address.
Again, thank you so much for your help.
Ernie K., 6/30/2004
►
Love your
website, it is so informative, and really do
appreciate you getting back with me so quickly.
Will tell all of our friends (who have pools, of
course) about your site. Thanks again.
Lori P., 5/29/2004
►
Hi Alan. Thank
you so much for the very prompt and reassuring
reply. It is very much appreciated. I set aside
time this weekend to spend more time reading
your site. Like everyone else, I love it! I will
tell everyone about your website. Thanks again!
Mike G., 5/28/2004
►
Not really a
question, Alan. I just discovered your site. I
am so grateful. I was left alone with a pool to
take care of and I am without a clue. Your info
has given me more than I have been able to get
from the pool store on how to take care of the
problems of my pool. I actually cried when I
read your advice. Cried from relief of some of
the stress of not knowing what to do. I can see
I have a lot of work ahead of me but I can work.
Thank you. Thank you. Thank you. God bless you
for sharing.
Barbara B., 5/15/2004
►
Hi there Alan.
First off, very informative site. I really wish
I had found the site sooner in my endeavors, as
it has become a real pool water problem-solver.
This email is going to be fairly long, mainly
because I don't know what is important and what
is not. There are several questions/problems
that I am having that will be interspersed
throughout this narrative email. I will
summarize them at the end of the email. If there
is any information missing let me know and I
will provide it.
Chris, New Londonderry, NH, 5/16/2004 This is
part of the longest letter ever received.
(Click here to go to "Pool
Staining Problems" for the complete Q
and A.)
►
I found your
web site and was able to diagnose my problem. I
once again have a clean looking pool thanks to
your advice. Thanks!
Kitty J., 4/11/2004
►
Dear Alan,
THANK YOU! My brother is still in Iraq and I was
pulling my hair out. Believe me when I say you
are a guardian angel.
Vickie, 9/15/2010 (Click here to go to "Pool
Closing or Winterizing" for the complete
Q and A.)
►
Thank you,
thank you, thank you. I read and read and now
its time to go to the pool. I will let you know
how I made out.
Elena from Connecticut, 7/19/2003
►
Hi Alan. Just
wanted to say Thank You, the underwater plastic
parts in my pool are now sparkling white again.
I had tried the metal treatment originally, but
I guess the trick was to drop the pH and
Chlorine first. Here's a quick recap: Brown
stains on the stairs and underwater plastic
parts showed up after putting on a heat siphon
pump. First, if sock trick with pH reducer
works, drop the pH below the level of the test
kit, keep chlorine on the low side. I saw a
noticeable difference within 24 hours. Then add
a double dose of metal treatment. We were
sparkling white within 6 hrs. Now, slowly bring
the pH and chlorine back to correct levels. We
hope to be swimming into October! Thanks again
for the information, you have a great web site.
Dottie L., North Kingstown, RI, 9/9/2003
►
Thank you! I
closed off the skimmers and was able to drain
the rest of the water to 3-4 inches below the
skimmers. We've had an awful experience with the
building of our pool and I never seemed to be
able to get my questions asked. I'm so glad I
finally lucked upon your web site! Most of my
questions have already been asked and answered
on it! I've definitely put you in my Favorite
Places! Have a great winter and I'm sure I'll be
back in touch in the spring! Sincerely.
Lindi D., 10/19/2007 (Click here to go to "Pool
Closing or Winterizing" for the complete
Q and A.)
►
Thank you so
much for your advice on treating mustard algae.
After many unsuccessful treatments recommended
by our local pool professional, we found your
website, followed your advice and are finally
beginning to hold chlorine! How nice to be able
to go out and not dread opening up the pool!!
Thanks a million!
Lori, 7/9/2003
►
Without a
doubt the very best site I have seen yet on pool
stains.
Ray S., 6/19/2007 (Click here to go to "Pool
Staining Problems" for the complete Q
and A.)
►
Dear Alan, I
just wanted to make a point of thanking you for
your help with the pool! Your information worked
great, the pool is blue again, and we're all
swimming. Thanks Again.
The N. Family, 6/12/2010 (Click here to go to
"Algae Control Products" for the complete Q
and A.)
►
Wow! Great
advice! I can see the bottom of my pool for the
first time in 2 weeks after just 16 hours of
using the DE and Blue as you suggested. I had
to backwash about 3 times during that period
because of all the green gunk that was being
cleaned out of the pool. Still a little cloudy,
but I should have it licked today. Thanks
again, Alan.
John U., 5/15/2009 (Click here to go to "Pool
Filter Problems" for the complete Q and A.)
►
I was doing a
search for something on alkalinity and cyanuric
acid and found a reference to it on your site.
For me, the site is perfect. I like the language
- easy to understand, and the style is casual. I
also liked that you offer a contact email and
responded. Thank you again. My pool is only a
year old and I have at times been in a real
"soup" of conflicting info from local pool
people in attempting to learn the ropes. The
company that installed the pool profoundly over
dosed the pool with cyanuric acid at the start
up which gave me all those wrong readings
resulting in stained plaster, an acid wash, and
a lot of upset when the pool was not even a year
old. I found that no one really talked about the
formula to address the alkalinity and cyanuric.
Again, thank you very much. I sent your site to
a neighbor who is getting a new pool in a few
months. Sincerely.
T.C., Houston, TX, 4/7/2008 (Click here to go to
Pool "Pool
pH
and Total Alkalinity" for the complete Q
and A.)
►
Hi Alan, I was
looking for treatment for green algae and did a
Google search. We have a small garden pond that
is topped up using bore water that is high in
nutrients. We were looking for maybe a UV
sanitizer/filter system, as we do not want to
use scheme water to top up the pond. Here in
Western Australia our water is scarce and we
have to use it sensibly hence using bore water.
The evaporation rate is very high so we need to
top up each day during summer months. I found
your site very informative and user friendly. I
am glad that you have taken the trouble to put
the site together. Regards.
Steve, Australia, 3/19/2003
►
Dear Alan,
thanks for your speedy reply. By pure chance
yesterday I was talking to a pool valet man who
said he'd heard of a case years ago in South
Africa where there was a problem with the pool
ladder. I hadn't even considered our pool
ladder! It is stainless steel with white
plastic-like rungs. I very quickly used myself
as a guinea pig and rubbed my skin against the
rungs of the ladder and sure enough I got the
rash! Our pool builder said he thought the rungs
of the ladder were fibreglass rather than
plastic. It also make sense that as the children
stand on the ladder, the skin on their legs
possibly touch the rungs of the ladder. Our next
step is to contact the manufacturer of the
ladder and confirm what the material is, get the
water tested for that material, replace the
rungs and get an expensive, but hopefully happy
ending. I came across your website by looking up
"Pool Problems" under Google and couldn't
believe there was someone independent I could
discuss this with. We live in Auckland, New
Zealand and the swimming pool industry is a
small market dominated by monopolies with not
much choice for help, independent advise and
alternative products. So I thank you again. All
the best.
Carolyn M., Auckland, New Zealand, 3/13/2005
(Click here to go to "Pool
Rashes and Irritations" for the complete Q
and A.)
►
Thank you very
much. Your response and your website have been
very helpful.
Malinda H., Pennsylvania, 12/29/2006 (Click here
to go "Vinyl
Pool Liner Problems" for the complete Q
and A.)
►
I recently
bought my first pool. It's 2400 gals and mostly
for my 7 year old daughter and her neighborhood
friends. I have learned everything I need to
know from your site and can't thank you enough!
I don't even have a question after reading
through your answers to others. I feel as though
I've gotten a solid education in pool
maintenance in one day, as well as an excellent
problem-solver and reference for answers to
those unexpected situations. I sincerely hope
that you enjoy your work. You are doing a great
service to others!
Heather M., Barrington, NH, 6/1/2003
|
|
►
Hi Alan. Just
a note to say hi. Still using your program from
the early 70's, built originally for the Univac
dial in computer system. No other water program
ever worked as good. You were definitely ahead
of your time. All the best.
Jack Shay. Budget
pools Peabody, MA, 8/14/2013
Editors Note:
When we unveiled Computerized Water Analysis to
the industry, at the 1974 Trade Show, it was a
major hit. An industry first!!! We
had Jack's sister operating it within minutes.
I personally set up their store and they became
one of our very best dealer customers and
remained so, until well after we sold our
company (Hydrology Laboratories, Inc), almost 20
years later.
►
Alan, good
Afternoon!! My name in Jillian and I am the
manager at Flamingo Pool Supply, located in
Frederick, Maryland. A customer found our store
because you had mentioned to him to find a
LaMotte testing center. I wanted to send you an
email and say thank you for the business! Also,
I wanted to know what kind of things you do so
that I can return the favor, if at all possible.
At Flamingo Pool Supply, we offer free water
testing, service, and retail. If there is
anything we can do to help with answers or
business - please let me know! Thanks again.
Jillian, Frederick, MD, 7/28/2011
►
My name is Ray
and I am the senior service tech with a busy
pool shop and service company on an island off
Queensland Australia. I have visited your site
often for clues, answers and advice on some
problems that have been very successful. I was
just looking up a stain problem on a customers
pool and found a possible cure for the exact
problem and just thought I would take a minute
to drop you a email to say that your website is
excellent. I have worked as pool manager on a
popular island resort for 6 years with 3 main
pools of total cap of 675,000 litres plus 3
years in domestic pool service company. I have
no specific question to ask you, but I could ask
you thousands, if I thought about it. Just like
to say thanks for your advice. Regards.
Ray, Queensland, Australia, 11/17/2010
►
Alan, Thank
You for such a quick response! I will be trying
your suggestions and have no doubt they will be
helpful. Your website has been a blessing to the
aquatics industry. Thanks.
Chris O., Aquatics Manager, Parks and Recreation
Department, 5/3/2009
►
I am
interested in purchasing a Tracer pocket tester.
You have the TDS, Salt, and Temperature Tester.
Do you have the pH, Salt, TDS Tester
manufacturer code 1766? If so what is the cost?
I am not a pool professional, but am a field
engineer for the water and wastewater municipal
industry. You have a great place for pool info
and test equipment. I searched forever to find a
web shop to buy the type of products I wanted
and then found your site. Thanks.
Troy, 4/26/2005 (Click here to go to the "Pool
and
Spa Test Equipment Store")
►
Thanks very
much, Alan. Working in the profession myself, I
can say I both appreciate and respect your
knowledge. Good to hear your advice and pool
maintenance tips. Best regards.
Kent K., 6/27/2006 (Click here to go to
"Pool pH
and Total Alkalinity" for the complete Q
and A.)
►
Hello Alan! I
just returned from the National Spa and Pool
Trade Show in Atlantic City, where I had a nice
conversation with Richard LaMotte. We were
talking about getting calls from consumers and
he recommended that I check out your website. I
work for a Pennsylvania distributor and answer a
bunch of dealer and consumer questions about
water chemistry. Had a store for years so I am
comfortable giving out advice! I will definitely
use your website again!! I browsed through it
today and you are my hero! Your answers are
clear and concise and make sense to a pool
professional, as well as a consumer. Thank you.
N.M., Pennsylvania, 1/31/2004
►
Alan. Your
site has provided quite a comfort zone for us
since we can now refer customers who have unique
pool or spa problems to a reliable source of
information. In addition we have mentioned your
site to many dealers who sometimes have
customers question their recommended courses of
action. When their client goes to your site, and
sees the same information from a third party
source, they drop their gloves and go back to
the store and admit they need to heed the advice
originally given. Consumers faced with expensive
solutions are quick to look for other opinions;
your site makes this possible in the privacy of
their home saving them time and money. I’m sure
the consumers who find your site will bookmark
it and refer back to it over and over. Best
wishes.
Richard LaMotte, 4/15/2005
V.P. of Sales & Marketing
LaMotte Company
www.lamotte.com
►
Hi Alan,
Although most of your feedback letters are about
pools and spas, I want to take the time to write
to you about the increased traffic we have
received to our websites through yours.
You provide an outstanding service, anyone who
does business with you, can surely tell you so.
I wish you the best of luck in your business
endeavors.
Fernando C., 3/31/2005
Web Developer
New Business Development
►
Hi Alan,
Thanks for all the great leads. You are showing
up as one of our main website forwarders which
we appreciate greatly. Thanks again for your
referrals.
Lynn N., 4/2/2007
King Technology, Inc.
www.kingtechnology.com
►
Alan, thanks
for your support of our product, although I know
some is influenced by our sponsorship. I didn't
see the initial investment, but am fully aware
of it now. You have been very flexible with
information that I've passed on and I appreciate
the cooperation. Sincerely.
Sean A., 3/14/2005
►
I've
seen a few emails popping in for what surely
will be a busy weekend for you. I just wanted to
say thanks for allowing us to be part of your
site and for all the hard work you do year
around. You are providing a very valuable
service and helping people never goes out of
style-so keep up the good work. Sincerely.
Richard LaMotte, 5/22/2009
V.P. Sales
LaMotte Company
www.lamotte.com |
